Terms and Conditions

Definitions

• “Agreement” refers to these Terms and Conditions, together with our Privacy Policy and any additional notices posted on this website.
• “Company,” “We,” “Us,” or “Our” refers to Roadside Assistance Pros.
• “Website” refers to roadsideprosca.com and any related pages, content, or successor websites operated by us.
• “User,” “You,” or “Your” refers to any person visiting this website, contacting us, or requesting service through us.
• “Customer” refers to the person requesting, authorizing, or paying for roadside assistance services.
• “Service” or “Services” refers to roadside assistance-related services arranged through our website or communication channels, including but not limited to jump starts, battery replacement, flat tire service, mobile tire replacement, lockout assistance, and fuel delivery.
• “Independent Contractor” or “Third-Party Provider” refers to an independently owned roadside service provider who may fulfill a service request submitted through us.

Service Model Disclaimer

Roadside Assistance Pros is a lead generation, referral, and dispatch platform. We receive service requests from customers and help connect those customers with available independent third-party roadside assistance providers.

We do not directly employ roadside technicians to perform the actual roadside work, and we do not represent that every service request will be fulfilled by the same provider or by a provider under our ownership or control.

By using our website or requesting service, you acknowledge and agree that any actual roadside service may be performed by an independent third-party provider, and not by Roadside Assistance Pros directly.

Services Offered

Subject to provider availability, location, vehicle type, weather, safety conditions, and service limitations, services arranged through us may include:

• Jump starts
• Battery replacement
• Flat tire repair
• Spare tire installation
• Mobile tire replacement
• Vehicle lockout assistance
• Fuel delivery

We do not provide towing services unless specifically stated otherwise in writing.

All services are subject to technician availability, service area coverage, tool availability, vehicle compatibility, and safe operating conditions.

Independent Contractors

All roadside services may be performed by independent third-party providers and not by employees or direct agents of Roadside Assistance Pros.

Because providers are independent businesses or contractors, Roadside Assistance Pros does not control every aspect of their operations, including but not limited to exact arrival times, routing, vehicle type, tools carried, performance methods, or service outcomes.

We make reasonable efforts to connect customers with providers, but we do not guarantee response times, arrival times, service completion times, or specific results.

Pricing and Payments

• Pricing may vary based on location, service type, vehicle type, labor complexity, product cost, availability, and time of day.
• Quoted prices may be based on the information provided by the customer at the time of the request.
• If the information provided is incomplete, inaccurate, or changes upon technician assessment, pricing may change accordingly.
• Payment is generally due at the time of service, unless otherwise agreed in writing.
• Failure or refusal to provide payment may result in service refusal, cancellation, or non-completion.

Cancellations and Dispatch Fees

• If a cancellation is made before a technician or provider has been dispatched, no service charge may apply.
• If a technician or provider has already been dispatched, a dispatch fee, trip fee, service fee, or cancellation fee may apply.
• Fees may still apply if the provider arrives and the customer is unavailable, gives an incorrect location, refuses service after arrival, or if the issue differs from what was originally described.

Battery and Tire Sales / Installation

• Batteries and tires are generally non-refundable once installed or mounted.
• Used, mounted, installed, or special-order tires cannot be returned or exchanged unless required by law.
• Warranty claims for batteries or tires may need to be handled directly with the manufacturer or product supplier, unless stated otherwise in writing.
• Roadside Assistance Pros is not responsible for manufacturer defects, future wear, performance issues, or failures unrelated to installation.
• Tire and battery availability may vary based on make, model, size, and inventory access.

Liability Disclaimer

To the fullest extent permitted by law, Roadside Assistance Pros shall not be liable for any damages, losses, delays, claims, or expenses arising out of or related to:

• Pre-existing vehicle damage or mechanical issues
• Mechanical failures unrelated to the requested service
• Damage caused by inaccurate or incomplete information provided by the customer
• Traffic, weather, road closures, delays, or lack of provider availability
• Acts, omissions, negligence, or errors of independent third-party providers
• Service refusal when conditions are unsafe, unlawful, or outside the scope of roadside assistance

All services arranged through this website are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

Customer Information and Location Data

In order to process your request, we may collect information such as your name, phone number, vehicle details, service issue, and location data that you provide to us directly or through website features.

Shared location data, including GPS coordinates or map pins, is used to help identify your location, communicate with you, and coordinate service. Submitting your location does not automatically guarantee dispatch.

By submitting a request, you agree that we may contact you by phone, text message, and/or email regarding your service request.

Website Use

You agree not to use this website to:

• Submit false, misleading, or fraudulent service requests
• Use the website for unlawful purposes
• Interfere with, damage, or attempt to disrupt the website or its functionality
• Misrepresent your identity, vehicle condition, location, or service needs

We reserve the right to refuse service requests, restrict access, or take appropriate action when misuse is suspected.

Changes to These Terms and Governing Law

We may update these Terms and Conditions at any time without prior notice. Any updates will become effective upon posting to this website.

Your continued use of this website or services after changes are posted constitutes your acceptance of those changes.

These Terms and Conditions shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.

Service Areas

Roadside Assistance Pros markets and coordinates roadside assistance requests throughout Los Angeles County and surrounding service areas, including but not limited to:

Service availability may vary by location, time, weather, road conditions, and independent provider availability.

Contact Information

If you have any questions about these Terms and Conditions, you may contact us using the information below: